Privacy Policy
How we collect, use and protect the information you share with us.
Last updated: September 8, 2026
What we collect
When you book a consultation or send us a message we ask for your name, email address, phone number, the type of project you are planning and a preferred date. We collect nothing else, and we never ask for payment details through this website.
Our hosting provider records standard server logs, including IP address and browser type. These are used to keep the site available and secure, and are not linked to your enquiry.
How we use it
Your details are used to respond to your enquiry, arrange a site visit, prepare a quote and keep you updated while your project is running. We will not add you to a marketing list unless you ask us to.
We do not sell, rent or trade your personal information to anyone, and we never share it with third parties for their own marketing.
How long we keep it
Enquiries that do not become projects are deleted after twelve months. Records relating to completed work are kept for six years so we can honour warranties and meet our accounting obligations.
Your rights
You can ask us at any time for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Write to us at the address on our contact page or call the number in the footer and we will action the request within thirty days.
Cookies
This site uses only the cookies required to make pages load and forms work. We do not run advertising trackers or third-party analytics profiling.
Contact
Questions about this policy, or about how we handle your information, can be sent to office@urbaneupgrade.com and we will reply within two working days.